Privacy Policy
Care Comfort Home Care LLC
Effective Date: [Insert Effective Date]
Care Comfort Home Care LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://carecomforthomecarellc.com/, contacting us, or requesting our non-medical home care services.
This Privacy Policy explains how we collect, use, and protect your information, including information submitted through our website intake forms and SMS communication consent process.
1. Information We Collect
We may collect the following information when you interact with our website or contact us:
Personal Information: First name, last name, email address, and phone number.
Service and Intake Information: Information you provide about your care needs, requested services, inquiries, appointments, or intake process.
Communication Information: Messages, questions, and other information you voluntarily submit through our contact or intake forms.
SMS Consent Information: Your phone number, consent status, and related records when you opt in to receive text messages from us.
Please do not submit sensitive medical or personal information through a general website contact form unless specifically requested through an appropriate and secure process.
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and requests for information.
Process intake forms and assist with service enrollment.
Schedule and manage appointments or consultations.
Communicate with you about our non-medical home care services.
Send appointment reminders, follow-up messages, and customer care communications.
Respond to questions, requests, or support needs.
Improve our website, services, and customer experience.
Comply with applicable legal and regulatory requirements.
We will not use your information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent when required by law.
3. SMS/Text Message Privacy and Consent
When you voluntarily provide your phone number and opt in to receive SMS messages from Care Comfort Home Care LLC, we may use your phone number to send communications related to:
Appointment reminders.
Intake and follow-up messages.
Customer care and service-related communications.
Responses to inquiries and requests for assistance.
Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
We do not sell or rent mobile opt-in information for marketing purposes.
Your consent to receive SMS messages is voluntary and is not a condition of purchasing services or receiving care from Care Comfort Home Care LLC.
4. SMS Messaging Frequency and Charges
Message frequency may vary depending on the type of communication and your interactions with us.
Message and data rates may apply depending on your mobile carrier and service plan. Care Comfort Home Care LLC does not guarantee that all text messages will be delivered successfully.
5. SMS Opt-In Methods
You may opt in to receive SMS messages from Care Comfort Home Care LLC by:
Submitting an online website intake or contact form that includes SMS consent.
Checking the SMS consent checkbox and agreeing to receive text messages at the phone number provided.
Providing consent through another authorized method offered by Care Comfort Home Care LLC.
By opting in, you confirm that you are authorized to provide the phone number and consent to receive the selected types of text messages.
6. SMS Opt-Out Methods
You may opt out of receiving SMS messages at any time by replying STOP to any text message from Care Comfort Home Care LLC.
After you send “STOP,” you may receive a confirmation message, and no further messages will be sent unless you re-enroll or another message is permitted by applicable law.
You may continue to contact us through other available communication methods even after opting out of SMS messages.
7. SMS Help and Assistance
If you need assistance with our SMS messaging program, reply HELP to any text message from Care Comfort Home Care LLC.
You may also contact us through the contact information provided on our website:
Website: https://carecomforthomecarellc.com/
Phone: (614) 526-1294
8. Standard Messaging Disclosures
Message and data rates may apply.
Message frequency may vary.
You can opt out at any time by replying “STOP.”
For assistance, reply “HELP” or contact Care Comfort Home Care LLC through our website or phone number.
Mobile opt-in information and phone numbers collected for SMS purposes are not shared with third parties or affiliate companies for marketing purposes.
9. Sharing of Personal Information
We may share personal information when reasonably necessary to operate our business, provide requested services, process communications, maintain website functionality, or comply with applicable law.
For example, information may be shared with service providers that help us operate our website, process forms, or deliver communications. Such providers should use information only for authorized business purposes.
We do not share mobile opt-in data or SMS consent information with third parties or affiliate companies for their own marketing purposes.
We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of our clients, employees, business, or others.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of information submitted through the internet.
11. Cookies and Website Technologies
Our website or third-party services used on the website may use cookies or similar technologies to support website functionality, understand website usage, or improve the user experience.
The use of cookies may depend on the website tools and services currently implemented. You may be able to manage cookies through your browser settings.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party website you visit.
13. Children’s Privacy
Our website is not intended for children under the age of 13 to provide personal information independently. We do not knowingly collect personal information from children under 13 through our website without appropriate authorization.
If you believe a child has provided personal information to us without appropriate consent, please contact us.
14. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information.
You may also request information about how your personal information is used or withdraw your SMS consent at any time.
To submit a privacy-related request, please contact us using the contact information below.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, communication practices, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our SMS messaging practices, please contact us:
Care Comfort Home Care LLC
Phone: (614) 526-1294
Website: https://carecomforthomecarellc.com/
Email: carecomforthomecarellc@gmail.com
Business Address: 50 Old Village Rd, Suite 203 Columbus, OH 43228
By using our website or submitting information through our forms, you acknowledge that you have had an opportunity to review this Privacy Policy.